I connected the problem hard drive to an SATA/IDE to USB adaptor to connect it to another computer I had that has PGP Desktop installed. I followed several of the procedures in the link you provided.ġ. Unfortunately I think there will be nothing to recover. Also, if this resolves the issue / answers your question, please mark this post as the solution. After SED is installed and the disk is slaved, you can run the commands as described in section 2 of the recovery article to attempt decryption or to access the filesystem.įeel free to let me know if you need clarification of anything.
#SYMANTEC ENCRYPTION DESKTOP DECRYPT EXTERNAL DISK INSTALL#
Ideally, you will have a second computer where you can install Symantec Encryption Desktop, then slave the disk. Our recovery procedures are available at the following location :ĭrive Encryption Diagnosis and Recovery - Symantec Drive Encryption & PGP Whole Disk Encryption. Then work from the new backup copy to attempt recovery procedures. So, if this disk may contain important data, back it up with a sector by sector or bit for bit backup utility.
Our recommended steps always begin with backing up the disk prior to making any changes.
However, I would not initialize your disk just yet, as that will reduce your chances of recovering the data even further. It is possible that your data is lost already. Unfortunately, a third party hard disk utility should not be run on an encrypted disk, since it will be unaware of the filesystem and may make inappropriate changes. If the machine would not boot, I am assuming you ran a Boot CD to attempt to fix your hard disk?
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